Policy

Return & Refund Policy

Cancellation and refund rules for digital meal-plan credits, including timeframes, exclusions, and support instructions.

Updated: July 9, 2026

Digital product conditions

PurePlate Pro sells digital meal-plan credits and generated PDF meal plans. Because the product is digital, refund eligibility depends on whether the credit has been supplied or used.

Cancellation: one-time purchases only

PurePlate Pro does not sell recurring subscriptions in the current checkout. Purchases are one-time card transactions for digital meal-plan credits.
Each purchase requires a new checkout action. Cancelling an order does not require you to cancel a recurring payment authorization.
PurePlate Pro does not currently offer a free trial. There is no trial end date, automatic conversion to a paid plan, or post-trial charge to cancel.
PurePlate Pro does not currently provide a saved-card feature and does not use a stored credential for recurring charges, so there is no saved card or billing instruction to cancel in your account.

Cancellation: when an order can be cancelled

Request cancellation as soon as possible and before using purchased credits or starting a meal-plan generation.
Where applicable consumer law gives you a cancellation right before digital supply begins, that right is preserved until you request immediate supply.
We assess the request using the time it was received and whether the credits have already been supplied or used. Cancellation is not guaranteed after credits are supplied or a meal-plan generation has started.
If a payment is declined, cancelled, expired, or refunded, related credits may be withheld or reversed.

Cancellation: how to cancel

Email office@alsersa.tech with the subject “Cancellation request”. Include your account email, transaction ID, and reason for cancellation so we can locate the order.
Most inquiries receive a reply within 1 business day.
If a cancellation is approved, any refund is handled under the refund conditions below and returned through the original payment method where supported.

Refunds after supply starts

Used credits and generated PDF meal plans are generally non-refundable and non-transferable.
Refunds may still be provided where required by non-excludable consumer rights, duplicate billing, proven technical failure, or a payment error.
PurePlate Pro does not guarantee medical outcomes, weight outcomes, restaurant safety, grocery availability, or suitability for a condition that requires clinical supervision.

Timeframes

Submit refund requests within 14 days of purchase.
Support normally replies within 1 business day.
Approved refunds are submitted to the payment processor promptly, but card issuer posting times vary.

How to request a refund

Email office@alsersa.tech with your account email, transaction ID, receipt link, reason for the request, and any screenshots showing the issue.

Cancellation: one-time purchases only

PurePlate Pro does not sell recurring subscriptions in the current checkout. Purchases are one-time card transactions for digital meal-plan credits.

Each purchase requires a new checkout action. Cancelling an order does not require you to cancel a recurring payment authorization.

PurePlate Pro does not currently offer a free trial. There is no trial end date, automatic conversion to a paid plan, or post-trial charge to cancel.

PurePlate Pro does not currently provide a saved-card feature and does not use a stored credential for recurring charges, so there is no saved card or billing instruction to cancel in your account.

Cancellation: when an order can be cancelled

Request cancellation as soon as possible and before using purchased credits or starting a meal-plan generation.

Where applicable consumer law gives you a cancellation right before digital supply begins, that right is preserved until you request immediate supply.

We assess the request using the time it was received and whether the credits have already been supplied or used. Cancellation is not guaranteed after credits are supplied or a meal-plan generation has started.

If a payment is declined, cancelled, expired, or refunded, related credits may be withheld or reversed.

Cancellation: how to cancel

Email office@alsersa.tech with the subject “Cancellation request”. Include your account email, transaction ID, and reason for cancellation so we can locate the order.

Most inquiries receive a reply within 1 business day.

If a cancellation is approved, any refund is handled under the refund conditions below and returned through the original payment method where supported.

Refunds after supply starts

Used credits and generated PDF meal plans are generally non-refundable and non-transferable.

Refunds may still be provided where required by non-excludable consumer rights, duplicate billing, proven technical failure, or a payment error.

PurePlate Pro does not guarantee medical outcomes, weight outcomes, restaurant safety, grocery availability, or suitability for a condition that requires clinical supervision.